'23 FAQ's

For questions that aren't answered here, please contact us at billy@lovebilly.com. Inbox is checked weekly.

How long does it take to process an order?

Custom Tag Necklaces are completed as soon as possible in a 4-6 week window. Delivery time on top of that depends on your location.

In Stock Products ship in 3-5 business days. Delivery time on top of that depends on your location. Make sure to check the details on individual product pages for more information.

Please be patient as we work to get all orders out as quickly as possible.


Where do you ship?

Currently we only ship within the continental United States. 

As we get our groove back, we will add the entire US and it's territories as well as international destinations.

We love all of our customers around the globe and we're doing our best to make this happen as quickly as possible.

How long does shipping take?

Shipping times will depend on your location. If you live down the street from us in New York, you'll get it faster than if you live in California. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery.

Please note! Once a package is handed over to the USPS, we are in no way responsible for lost or stolen packages.

We highly recommend tracking your shipment.


Where is my custom necklace?

All custom tag necklaces take 4-6 weeks to create. If it is within this time frame, please do not contact us asking how long it will take. Our answer will be 
"within 4-6 weeks of your confirmed order date."

Outside of specific holiday deadlines, there are no exceptions to this timeline.

Please do not email asking for a rush delivery.

How do I wear the Tag Necklace?

It's designed to fit over your head and have one tag in the back of the neck and one tag in the front – but it’s up to you. Twist it around so both tags show. Whatever you want.

What kind of gold do you use?

Billy! gold is solid 14K yellow, with its own recipe of alloys that gives it a bright hue.

What kind of silver do you use?

Solid sterling silver. Never plated.

Will my necklace tarnish? What do I do if it does?

Sterling silver can tarnish. This is not an indication of a damaged necklace. This is a chemical reaction that happens when left unworn or when it comes into contact with certain soaps, lotions, or perfumes. Even a person’s own skin can react with silver. 

If your jewelry tarnishes, simply rub it with a silver tarnish cloth or any household silver cleaner.

If you have an allergic reaction to silver or gold, stop wearing it and see a doctor. Billy! cannot take responsibility for any reactions an individual may have to any metals!

Do you offer polishing services?

We do not offer polishing services. In fact, we don't recommend it. Scratches and dents are part of the breaking in process. You should love that. 



What is your return/exchange policy?

Custom Tag Necklaces are final sale, no exceptions. 

For other goods, we do offer refunds. Unfortunately we do not do exchanges-it's just too complicated; instead, we suggest returning and starting a new purchase.

Once we receive the package, please allow 5 - 7 business days for Billy! to process the return. Financial institutions vary in the timeframe it take to post the refund. Be sure to check with your bank, credit card, or other method of payment to discuss any delays.