Orders are processed as quickly as possible. From the time of confirmation, please allow up to 3 days for processing regardless of the shipping speed selected. Delivery times do not include weekends or holidays. If an item is in stock, it will ship out immediately after processing. Jewelry or customized items will have production window indicated on the product page. If there is a delay in any processing or production, every attempt will be made to alert you as soon as possible.

All of our jewelry is made to order in New York City and takes 2-3 weeks to create.

If it is within this time frame, please be patient while we create your piece. We do everything we can to make sure this timeline is correct. If, for any reason, there is a delay due to circumstances out of our control (jeweler is sick, for instance), we will let you know.

If you feel like your order is taking longer than it should, simply reach out to us via email and we will find out what the hold up is.

You're taxes and duties will be included in your order total. If any unforeseen fees are required by your local government, you are responsible for paying them. The courier will NOT release your package if these duties are not paid. Packages that are not claimed are sent back to us in the USA. We are not responsible for additional shipping costs this may incur. If your package is returned to us, we will contact you to arrange reshipping your order. Any additional costs to ship your order a second time will be your responsibility to pay.

Billy! necklaces are pretty sturdy and can last a lifetime if you take care of them.

BROKEN CHAIN: Jewelry is jewelry, and chains can break if you are too rough with your wear. This is a simple fix. Email Billy@lovebilly.com

TARNISHED SILVER: This is not an indication of a damaged necklace. Tarnishing is a chemical reaction that happens when left unworn or when it comes into contact with certain soaps, lotions, or perfumes. Even a person’s own skin Ph can react with silver. If your jewelry tarnishes, simply rub it with a silver tarnish cloth or any household silver cleaner. If you have an allergic reaction to silver or gold, stop wearing it and consult a health care professional.

POLISHING: Billy! does not offer any polishing services. In fact, we are against polishing because scratches and wear mean you love your jewelry.

Our gold is solid 14K yellow. Our silver jewelry is all solid sterling. We do not use any plated gold or silver.

FINAL SALE: All Custom Tag Necklaces, custom oblong pendants, monogrammed apparel and accessories, and gift cards.

RETURNS: For other goods, we do accept returns. Please click here for procedure. Please note there is a $10 return shipping fee deducted from your refund.

EXCHANGES: Logistically, exchanges are complicated for us right now. If you aren't happy with your item, we suggest returning it and starting with a clean new order.

LOST PACKAGES AND DELAYS: Once a package is picked up by its courier, we are no longer responsible for any loss of or damage to the order, nor are we responsible for any delays in shipping. If the tracking indicates the package was delivered and you can't find it, we recommend checking surrounding areas as the courier may leave it in a discreet area for protection. If the package is still not found, we suggest filing a claim with the carrier within 24 hours of the delivery notification. Email us and we will help you out with that. Keep in mind not all claims are approved by couriers.

For international orders, Love Billy is not responsible for any delays caused by destination customs clearance processes.