RETURN POLICY
RETURN POLICY
Returns must be requested within 14 days of the courier confirmed delivery date. Pieces must be unworn and shipped back in the original packaging.
The following items are final sale and not eligible for returns.
- custom tag necklaces
- custom oblong pendants
- monogrammed items
- international orders
- gift cards
For all other items, follow the return procedure outlined below.
HOW TO START A RETURN
1. Log in to your account
1. Enter your email in the email field, then click Continue.
2. Check your inbox. There will be an email with a six-digit verification code. Copy that code.
3. Go back to the online store and enter/paste the verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
Once your return is approved, we'll send you an email with your shipping label. Your return will be considered final once the items are safely received and reviewed by Love Billy to make sure they are in the original condition. If there are no issues, your account will be credited for the purchase amount, minus any shipping fees.
HOW LONG WILL MY REFUND TAKE?
Once we safely receive the package and items are confirmed unworn or unused, please allow 5 business days for Billy! to process and approve the return.
Approved returns will have the value of the order refunded to their original form of payment. Shipping costs will not be refunded, they will be deducted from the original order value.
BUT IT WAS A GIFT?
Please email us at billy@lovebilly.com with "GIFT RETURN" in the subject line to learn about store credit options. All the same restrictions apply to the return of gifts as to regular orders.
Love Billy will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Refunds for items will only be honored if the return instructions above are followed. Love Billy reserves the right to refuse return for refund for any merchandise that does not meet the above requirements at Love Billy's sole discretion.
If you have any questions regarding returns, please contact us as billy@lovebilly.com