Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account

1. Enter your email in the email field, then click Continue.

2. Check your inbox. There will be an email with a six-digit verification code. Copy that code.

3. Go back to the online store and enter/paste the verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. 

The return is not considered final until the items are safely received and reviewed by Billy!. If items are still in their original condition with no issues, your account will be credited for the purchase amount minus any shipping fees. Please allow time for the refund to be processed by both Billy! and your financial instituation.