frequently asked questions
Hi, How can we help you? Search for your answer in these categories
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.
Can you exchange items?
Can you exchange items?
Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.
How much does the shipping cost?
How much does the shipping cost?
Shipping and duties are calculated at checkout. All international order will have taxes and import duties factored into the invoice.
Which shipping methods do you offer?
Which shipping methods do you offer?
The dispatch takes place via the parcel service GLS. We offer delivery to your home address.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.